Last updated: October 10, 2026
Every activity listing shows its own free-cancellation window (for example, "free cancellation up to 3 days before"), which the Operator sets. Days are counted on the calendar in New York time from your activity date, so for an activity on June 10 with a 3-day window you can cancel through June 7 at 11:59 p.m. Eastern Time. The cancellation terms displayed before checkout apply to your booking and are not changed retroactively. A full refund includes all amounts paid through Ruppell for the affected booking, including mandatory fees and taxes.
To cancel an upcoming booking, go to "My Bookings" in the app and tap Cancel on the relevant booking. Refunds, where applicable, are processed within 5–10 business days to the original payment method. This period begins when we receive a qualifying cancellation or notice that the Operator did not provide the booked activity. Your financial institution may take additional time to post the credit. If you are unable to cancel through the app, contact us at support@getruppell.com. Cancellation takes effect when the app records it or, if you cannot cancel through the app, when we receive your email identifying the booking, even if our response comes later.
Requests to change the date or participant count, if approved, are treated as a cancellation and rebooking, subject to the same free-cancellation window above and to availability. Contact the Operator directly for date-change requests where possible, as Operators may accommodate changes at their discretion. Do not cancel an existing booking solely to request a change; a change takes effect only when confirmed in writing and reflected in your booking. If the Operator materially changes the date, location, or essential nature of the activity, you may decline the change and receive a full refund instead.
To the extent permitted by law, neither Ruppell nor activity Operators are responsible for cancellations caused by events beyond reasonable control, including extreme weather, natural disasters, government restrictions, or public health emergencies. Affected bookings receive a full refund; where the Operator can offer another date, you may choose to rebook instead.
If you believe a refund was processed incorrectly or you have a dispute about a booking, contact us at support@getruppell.com. We will work with you and the Operator to resolve disputes promptly.
Ruppell is operated by Premier Ruppell Holdings LLC, 144 E. 44th St. Suite 106 #1009, New York, NY 10017 · (888) 460-2282.
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